tag:status.auvik.com,2005:/historyAuvik Networks Inc. Status - Incident History2024-03-28T20:06:36-04:00Auvik Networks Inc.tag:status.auvik.com,2005:Incident/202713982024-03-15T20:20:18-04:002024-03-25T11:05:51-04:00Service Disruption - Disruption of IP associations with devices on approximately 11% of devices on US5 Cluster.<p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>20:20</var> EDT</small><br><strong>Resolved</strong> - We’ve identified the source of the service disruption to IPs associated with devices. The disruption has been resolved, and services have been fully restored. <br /><br />A Root Cause Analysis (RCA) will follow after a full review.</p><p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>16:41</var> EDT</small><br><strong>Update</strong> - We’ve identified the source of the service disruption to IPs associated with devices on the US5 cluster. Approximately 11% of devices on US5 and five sites on US1 are not appearing. The tenants affected on the US1 cluster have had services restored. The tenants on the US5 cluster are having their services systematically restored. The ETA for recovering services to all affected tenants is within the next three hours. We will post when it is completed or if there is any change in outlook.</p><p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>15:09</var> EDT</small><br><strong>Update</strong> - We’ve identified the source of the service disruption to IPs associated with devices on the US5 cluster. Approximately 11% of devices on US5 and five sites on US1 are not appearing. We are continuing to restore service as quickly as possible.</p><p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>14:07</var> EDT</small><br><strong>Identified</strong> - We’ve identified the source of the service disruption to IPs associated with devices on the US5 cluster. Approximately 11% of devices on US5 and devices on 5 sites on US1 are not appearing . We are working to restore service as quickly as possible.</p><p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>13:23</var> EDT</small><br><strong>Investigating</strong> - We’re experiencing disruption to IPs associated with devices on the US5 cluster. We will continue to provide updates as they become available.</p>tag:status.auvik.com,2005:Incident/202462462024-03-14T20:13:59-04:002024-03-25T10:57:59-04:00Service Disruption - Network monitoring<p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>20:13</var> EDT</small><br><strong>Resolved</strong> - The service disruption with the clusters and services in production has recovered. Services are working as they should, and the production environment is currently working as expected. <br /><br />A Root Cause Analysis (RCA) will follow after a full review.</p><p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>18:55</var> EDT</small><br><strong>Update</strong> - We’ve identified the source of the service disruption and most clusters and services have recovered. We are continuing to monitor the remaining data processing jobs and will provide an update in approximately 1 hour.</p><p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>17:49</var> EDT</small><br><strong>Monitoring</strong> - We’ve identified the source of the service disruption affecting, but not limited to, Maps, TrafficInsights, Alerts, and product UI across all clusters. We are are continuing to monitoring the system as clusters and services continue to recover. We’ll keep you posted on a resolution.</p><p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>17:00</var> EDT</small><br><strong>Update</strong> - We’ve identified the source of the service disruption affecting, but not limited to, Maps, TrafficInsights, Alerts, and product UI across all clusters. We are are continuing to work to restore service as quickly as possible.</p><p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>15:56</var> EDT</small><br><strong>Identified</strong> - We’ve identified the source of the service disruption affecting, but not limited to, Maps, TrafficInsights, Alerts, and product UI. We are working to restore service as quickly as possible.</p><p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>14:50</var> EDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>14:50</var> EDT</small><br><strong>Investigating</strong> - We are continuing to investigate. We will continue to provide updates as they become available.</p>tag:status.auvik.com,2005:Incident/202367792024-03-13T21:30:56-04:002024-03-13T21:30:56-04:00Preventative maintenance<p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>21:30</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>20:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>15:39</var> EDT</small><br><strong>Scheduled</strong> - Auvik will undergo preventative maintenance. The session will take about one and a half hours. During this time, you may not be able to log into Auvik. There may also be interruptions to your network monitoring.</p>tag:status.auvik.com,2005:Incident/202151302024-03-11T12:33:20-04:002024-03-25T10:44:12-04:00Service Disruption - Customers with sites on the US1 cluster are not receiving.<p><small>Mar <var data-var='date'>11</var>, <var data-var='time'>12:33</var> EDT</small><br><strong>Resolved</strong> - Delays for alerts for devices and services for customers on the US1 cluster have been resolved. The lag has been removed for alerts, and they are now current. The source of the disruption has been resolved, and services have been fully restored.</p><p><small>Mar <var data-var='date'>11</var>, <var data-var='time'>11:36</var> EDT</small><br><strong>Update</strong> - We’ve identified the source of alerts for devices and services for customers on the US1 cluster and continue to monitor the situation. Alert lag is steadily decreasing. We expect a resolution in the near term. We’ll keep you posted when resolved.</p><p><small>Mar <var data-var='date'>11</var>, <var data-var='time'>10:23</var> EDT</small><br><strong>Monitoring</strong> - We’ve identified the source of the service disruption with alerts for devices and services for customers on the US1 cluster and are monitoring the situation. We’ll keep you posted on a resolution.</p><p><small>Mar <var data-var='date'>11</var>, <var data-var='time'>10:14</var> EDT</small><br><strong>Identified</strong> - We’ve identified the source of the service disruption, with alerts for devices and services for customers on the US1 cluster. We are working to restore service as quickly as possible.</p><p><small>Mar <var data-var='date'>11</var>, <var data-var='time'>09:41</var> EDT</small><br><strong>Investigating</strong> - We’re experiencing disruption to alerts for devices and services for customers on the US1 cluster. We will continue to provide updates as they become available.</p>tag:status.auvik.com,2005:Incident/202018182024-03-09T21:21:39-05:002024-03-15T06:35:10-04:00Service Disruption - network map may be unavailable for some customers<p><small>Mar <var data-var='date'> 9</var>, <var data-var='time'>21:21</var> EST</small><br><strong>Resolved</strong> - The network maps issue has been resolved.</p><p><small>Mar <var data-var='date'> 9</var>, <var data-var='time'>20:48</var> EST</small><br><strong>Update</strong> - Most clusters have recovered at this time. We are monitoring the remaining clusters before resolving this incident.</p><p><small>Mar <var data-var='date'> 9</var>, <var data-var='time'>18:51</var> EST</small><br><strong>Monitoring</strong> - We’ve identified the source of the service disruption with network maps. We have restarted clusters and are seeing systems recover. We will continue to monitor the situation until all systems have recovered.</p><p><small>Mar <var data-var='date'> 9</var>, <var data-var='time'>17:08</var> EST</small><br><strong>Update</strong> - We’ve identified the source of the service disruption with network maps. We will be restarting all of our clusters at this time. We will continue to update the status as the system begins to recover from the restart.</p><p><small>Mar <var data-var='date'> 9</var>, <var data-var='time'>16:03</var> EST</small><br><strong>Update</strong> - We’ve identified the source of the service disruption with network maps. We are continuing to restore service as quickly as possible.</p><p><small>Mar <var data-var='date'> 9</var>, <var data-var='time'>13:58</var> EST</small><br><strong>Identified</strong> - We’ve identified the source of the service disruption with network maps. We are working to restore service as quickly as possible.</p><p><small>Mar <var data-var='date'> 9</var>, <var data-var='time'>12:36</var> EST</small><br><strong>Update</strong> - We are continuing to investigate the disruption to network map errors. Customers in CA1 will encounter additional errors for a short period of time as additional troubleshooting is being performed on that cluster. We will continue to provide updates as they become available.</p><p><small>Mar <var data-var='date'> 9</var>, <var data-var='time'>11:37</var> EST</small><br><strong>Investigating</strong> - We’re experiencing disruption to the network map for some customers. Impacted customers may encounter errors loading the map. We will continue to provide updates as they become available.</p>tag:status.auvik.com,2005:Incident/201791432024-03-09T10:00:56-05:002024-03-09T10:00:56-05:00Scheduled Maintenance<p><small>Mar <var data-var='date'> 9</var>, <var data-var='time'>10:00</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'> 9</var>, <var data-var='time'>08:43</var> EST</small><br><strong>Update</strong> - Auvik is currently experiencing a longer than expected maintenance window. We're working to resolve it as quickly as possible.</p><p><small>Mar <var data-var='date'> 9</var>, <var data-var='time'>07:00</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>15:27</var> EST</small><br><strong>Scheduled</strong> - We will be upgrading the Auvik cloud. The session will take about two hours. During this time, you may not be able to log into Auvik. There may also be interruptions to your network monitoring.<br /><br />If you have any questions, please contact support@auvik.com.</p>tag:status.auvik.com,2005:Incident/200486952024-02-24T09:00:57-05:002024-02-24T09:00:57-05:00Scheduled Maintenance<p><small>Feb <var data-var='date'>24</var>, <var data-var='time'>09:00</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>24</var>, <var data-var='time'>07:00</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>09:46</var> EST</small><br><strong>Scheduled</strong> - We will be upgrading the Auvik cloud and your Auvik collectors. The session will take about two hours. During this time, you may not be able to log into Auvik. There may also be interruptions to your network monitoring.<br /><br />If you have any questions, please contact support@auvik.com.</p>tag:status.auvik.com,2005:Incident/199415722024-02-10T09:00:56-05:002024-02-10T09:00:56-05:00Scheduled Maintenance<p><small>Feb <var data-var='date'>10</var>, <var data-var='time'>09:00</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>10</var>, <var data-var='time'>07:00</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>13:14</var> EST</small><br><strong>Scheduled</strong> - We will be upgrading the Auvik cloud and your Auvik collectors. The session will take about two hours. During this time, you may not be able to log into Auvik. There may also be interruptions to your network monitoring.<br /><br />If you have any questions, please contact support@auvik.com.</p>tag:status.auvik.com,2005:Incident/198866232024-02-01T12:25:38-05:002024-02-01T12:41:21-05:00Service Disruption - US1 Cluster Experienced Collector Disconnects<p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>12:25</var> EST</small><br><strong>Resolved</strong> - At around 16:30 UTC (11:30 EST) approximately 20% of tenants on the US1 cluster experienced a two to five-minute connection gap between Auvik and their collectors. This was due to actions taken to pre-emptively address an internal authentication issue with collectors. An interruption to service was not expected when the action was taken. The connection "blip" was momentary, and all services recovered quickly and are now stable.</p>tag:status.auvik.com,2005:Incident/198222492024-01-27T09:01:57-05:002024-01-27T09:01:57-05:00Scheduled Maintenance<p><small>Jan <var data-var='date'>27</var>, <var data-var='time'>09:01</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>27</var>, <var data-var='time'>07:00</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>24</var>, <var data-var='time'>16:17</var> EST</small><br><strong>Scheduled</strong> - We will be upgrading the Auvik cloud and your Auvik collectors. The session will take about two hours. During this time, you may not be able to log into Auvik. There may also be interruptions to your network monitoring.<br /><br />If you have any questions, please contact support@auvik.com.</p>tag:status.auvik.com,2005:Incident/198061142024-01-23T12:05:04-05:002024-01-31T05:38:08-05:00Service Disruption - Traffic Insights data on the EU1 Cluster<p><small>Jan <var data-var='date'>23</var>, <var data-var='time'>12:05</var> EST</small><br><strong>Resolved</strong> - The resolution for the delay of Traffic insights data in the EU1 cluster has been achieved. The source of the disruption has been resolved, and services have been fully restored. <br /><br />A Root Cause Analysis (RCA) will follow after a full review has been completed.</p><p><small>Jan <var data-var='date'>23</var>, <var data-var='time'>09:50</var> EST</small><br><strong>Monitoring</strong> - We’ve identified the source of the service disruption with Traffic Insights on the EU1 cluster, have addressed the cause, and are monitoring the situation. Traffic Insight data is delayed and will need approximately two hours to be caught up and current. We’ll keep you posted on a resolution.</p><p><small>Jan <var data-var='date'>23</var>, <var data-var='time'>09:35</var> EST</small><br><strong>Identified</strong> - We’ve identified the source of the performance issue with Traffic Insights on the EU1 cluster. Data is delayed. We are working to restore optimal service as quickly as possible.</p><p><small>Jan <var data-var='date'>23</var>, <var data-var='time'>08:46</var> EST</small><br><strong>Investigating</strong> - We’re experiencing disruption with Traffic Insights on the EU1 cluster. Data is delayed. We will continue to provide updates as they become available.</p>tag:status.auvik.com,2005:Incident/197399182024-01-17T16:34:08-05:002024-01-27T08:06:09-05:00Service Disruption - Auvik Network Management Web UI Intermittent Errors<p><small>Jan <var data-var='date'>17</var>, <var data-var='time'>16:34</var> EST</small><br><strong>Resolved</strong> - The fix for intermittent errors and disconnections has been applied. The source of the disruption has been resolved, and services have been fully restored. <br /><br />A Root Cause Analysis (RCA) will follow after a full review has been completed.</p><p><small>Jan <var data-var='date'>17</var>, <var data-var='time'>15:45</var> EST</small><br><strong>Update</strong> - We are continuing to monitor for any further issues on the remaining clusters.</p><p><small>Jan <var data-var='date'>17</var>, <var data-var='time'>15:44</var> EST</small><br><strong>Update</strong> - We’ve identified the source of the service disruption with Auvik Network Management. Some customers may still experience intermittent errors when accessing the web UI, data processing or including collectors disconnecting and reconnecting intermittently. We are monitoring the situation. We are currently implementing a fix for the involved issues. <br />We appreciate your patience as we continue to work through the issues. We’ll keep you posted on a resolution.</p><p><small>Jan <var data-var='date'>17</var>, <var data-var='time'>15:04</var> EST</small><br><strong>Update</strong> - We’ve identified the source of the service disruption with Auvik Network Management. Some customers may still experience intermittent errors when accessing the web UI, data processing or including collectors disconnecting and reconnecting intermittently. We are monitoring the situation. We are currently implementing a fix for the involved issues. <br />We appreciate your patience as we continue to work through the issues. We’ll keep you posted on a resolution.</p><p><small>Jan <var data-var='date'>17</var>, <var data-var='time'>14:03</var> EST</small><br><strong>Update</strong> - We’ve identified the source of the service disruption with Auvik Network Management. Some customers may still experience intermittent errors when accessing the web UI, data processing or including collectors disconnecting and reconnecting intermittently. We are monitoring the situation. We are currently implementing a fix for the involved issues. <br />We appreciate your patience as we continue to work through the issues. We’ll keep you posted on a resolution.</p><p><small>Jan <var data-var='date'>17</var>, <var data-var='time'>13:13</var> EST</small><br><strong>Update</strong> - We’ve identified the source of the service disruption with Auvik Network Management. Some customers may still experience intermittent errors when accessing the web UI, data processing or including collectors disconnecting and reconnecting intermittently. We are monitoring the situation. We are currently implementing a fix for the involved issues. We’ll keep you posted on a resolution.</p><p><small>Jan <var data-var='date'>17</var>, <var data-var='time'>11:50</var> EST</small><br><strong>Monitoring</strong> - We’ve identified the source of the service disruption with Auvik Network Management. Some customers may experience intermittent errors when accessing the web UI or data processing and are monitoring the situation. We are currently implementing a fix for the involved issues. We’ll keep you posted on a resolution.</p><p><small>Jan <var data-var='date'>17</var>, <var data-var='time'>11:42</var> EST</small><br><strong>Update</strong> - We’ve identified the source of the service disruption to Auvik Network Management. We are working to restore service as quickly as possible.</p><p><small>Jan <var data-var='date'>17</var>, <var data-var='time'>11:42</var> EST</small><br><strong>Identified</strong> - We’ve identified the source of the service disruption with Auvik Network Management. Some customers may experience intermittent errors when accessing the web UI or the processing of data. We are working to restore service as quickly as possible.</p><p><small>Jan <var data-var='date'>17</var>, <var data-var='time'>11:00</var> EST</small><br><strong>Investigating</strong> - We’re experiencing disruption to Auvik Network Management. Some customers may experience intermittent errors when accessing the web UI or the processing of data. We will continue to provide updates as they become available.</p>tag:status.auvik.com,2005:Incident/197298322024-01-16T17:32:52-05:002024-01-27T07:51:46-05:00Service Disruption - network disconnection alerts<p><small>Jan <var data-var='date'>16</var>, <var data-var='time'>17:32</var> EST</small><br><strong>Resolved</strong> - The source of the disruption has been resolved, and services have been fully restored.</p><p><small>Jan <var data-var='date'>16</var>, <var data-var='time'>17:11</var> EST</small><br><strong>Monitoring</strong> - We’ve identified the source of the service disruption with network disconnection alerts and implemented a fix. We are monitoring the situation.</p><p><small>Jan <var data-var='date'>16</var>, <var data-var='time'>16:48</var> EST</small><br><strong>Identified</strong> - We’ve identified a service disruption with alerts for network disconnection. Some customers may receive erroneous network disconnection alerts. We are working to restore service as quickly as possible.</p>tag:status.auvik.com,2005:Incident/196693732024-01-13T09:00:14-05:002024-01-13T09:00:14-05:00Scheduled Maintenance<p><small>Jan <var data-var='date'>13</var>, <var data-var='time'>09:00</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>13</var>, <var data-var='time'>07:00</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>10</var>, <var data-var='time'>11:49</var> EST</small><br><strong>Scheduled</strong> - We will be upgrading the Auvik cloud and your Auvik collectors. The session will take about two hours. During this time, you may not be able to log into Auvik. There may also be interruptions to your network monitoring.<br /><br />If you have any questions, please contact support@auvik.com.</p>tag:status.auvik.com,2005:Incident/194821142023-12-19T15:14:37-05:002024-01-09T06:01:45-05:00Service Disruption - Cluster US3 clients fail to connect to tenants<p><small>Dec <var data-var='date'>19</var>, <var data-var='time'>15:14</var> EST</small><br><strong>Resolved</strong> - Service on the US3 cluster has been restored.</p><p><small>Dec <var data-var='date'>19</var>, <var data-var='time'>14:11</var> EST</small><br><strong>Monitoring</strong> - We’ve identified the source of the service disruption on the US3 cluster and are monitoring the situation. We have taken steps to mitigate the cause. Tenants may still have issues connecting as we work through the issue. We’ll keep you posted on a resolution.</p><p><small>Dec <var data-var='date'>19</var>, <var data-var='time'>13:39</var> EST</small><br><strong>Identified</strong> - We’ve identified the source of the service disruption with the US3 Cluster. Access to tenants will be sporadic at this time. We are working to restore service as quickly as possible.</p><p><small>Dec <var data-var='date'>19</var>, <var data-var='time'>13:31</var> EST</small><br><strong>Investigating</strong> - We’re experiencing disruption to tenants on the US3 cluster. Clients failing to connect. We will continue to provide updates as they become available.</p>tag:status.auvik.com,2005:Incident/194411962023-12-16T09:00:57-05:002023-12-16T09:00:57-05:00Scheduled Maintenance<p><small>Dec <var data-var='date'>16</var>, <var data-var='time'>09:00</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'>16</var>, <var data-var='time'>07:00</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'>14</var>, <var data-var='time'>14:06</var> EST</small><br><strong>Scheduled</strong> - We will be upgrading the Auvik cloud and your Auvik collectors. The session will take about two hours. During this time, you may not be able to log into Auvik. There may also be interruptions to your network monitoring.<br /><br />If you have any questions, please contact support@auvik.com.</p>tag:status.auvik.com,2005:Incident/193544402023-12-07T04:41:15-05:002023-12-17T20:14:45-05:00Service Disruption - Orphaned IPs on cluster US4<p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>04:41</var> EST</small><br><strong>Resolved</strong> - The resolution with devices with orphaned IPs on Cluster US4 has been completed. The source of the disruption has been resolved, and services have been fully restored. <br /><br />A Root Cause Analysis (RCA) will follow after a full review has been completed.</p><p><small>Dec <var data-var='date'> 6</var>, <var data-var='time'>17:00</var> EST</small><br><strong>Update</strong> - We’ve identified the source of the service disruption with devices with orphaned IPs on Cluster US4 and continue to monitor the situation. There will continue to be a delay for data to catch up in the UI. The lag catch-up has proceeded more slowly than anticipated. The new estimated time for the lag to become current is now at some point early in the morning December 7th EST. We apologize for this delay. We’ll keep you posted on a resolution.</p><p><small>Dec <var data-var='date'> 6</var>, <var data-var='time'>13:41</var> EST</small><br><strong>Update</strong> - We’ve identified the source of the service disruption with devices with orphaned IPs on Cluster US4 and continue to monitor the situation. There will continue to be a delay for data to catch up in the UI. The estimated time for the lag to become current is 23:00 UTC or 6:00 PM EST. We’ll keep you posted on a resolution.</p><p><small>Dec <var data-var='date'> 6</var>, <var data-var='time'>13:21</var> EST</small><br><strong>Monitoring</strong> - We’ve identified the source of the service disruption with devices with orphaned IPs on Cluster US4 and are monitoring the situation. There will continue to be a delay for data to catch up in the UI. We’ll keep you posted on a resolution.</p><p><small>Dec <var data-var='date'> 6</var>, <var data-var='time'>12:32</var> EST</small><br><strong>Identified</strong> - We’ve identified the source of the service disruption with devices with orphaned IPs on Cluster US4. We are working to restore service as quickly as possible.</p><p><small>Dec <var data-var='date'> 6</var>, <var data-var='time'>11:54</var> EST</small><br><strong>Investigating</strong> - We’re experiencing disruption with devices with orphaned IPs on Cluster US4. We will continue to provide updates as they become available.</p>tag:status.auvik.com,2005:Incident/193367642023-12-05T14:42:23-05:002023-12-17T19:57:39-05:00Service Disruption - US4 cluster may be unavailable to some customers<p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>14:42</var> EST</small><br><strong>Resolved</strong> - The resolution for disruption to the US4 cluster, with some customers hosted on this cluster not being able to access their site, has been implemented. The source of the disruption has been resolved, and services have been fully restored. <br /><br />A Root Cause Analysis (RCA) will follow after a full review has been completed.</p><p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>14:22</var> EST</small><br><strong>Monitoring</strong> - We’ve identified the source of the service disruption on the US4 cluster of clients connecting to their sites and are monitoring the situation. Clients should be able to connect successfully. We’ll keep you posted on a resolution.</p><p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>13:24</var> EST</small><br><strong>Identified</strong> - We’ve identified the source of the service disruption with the US4 cluster. Some customers hosted on this cluster may be unable to access their site. We are working to restore service as quickly as possible.</p><p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>12:20</var> EST</small><br><strong>Investigating</strong> - We’re experiencing a disruption to the US4 cluster. Some customers hosted on this cluster may not be able to access their site. We will continue to provide updates as they become available.</p>tag:status.auvik.com,2005:Incident/192520082023-12-02T09:00:22-05:002023-12-02T09:00:22-05:00Scheduled Maintenance<p><small>Dec <var data-var='date'> 2</var>, <var data-var='time'>09:00</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'> 2</var>, <var data-var='time'>07:00</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>30</var>, <var data-var='time'>13:21</var> EST</small><br><strong>Scheduled</strong> - We will be upgrading the Auvik cloud and your Auvik collectors. The session will take about two hours. During this time, you may not be able to log into Auvik. There may also be interruptions to your network monitoring.<br /><br />If you have any questions, please contact support@auvik.com.</p>tag:status.auvik.com,2005:Incident/191970722023-11-22T19:30:09-05:002023-12-13T09:14:44-05:00Service Disruption - Devices Deleted from Auvik UI when seen as down in health check<p><small>Nov <var data-var='date'>22</var>, <var data-var='time'>19:30</var> EST</small><br><strong>Resolved</strong> - The source of the disruption has been resolved, and services have been fully restored.</p><p><small>Nov <var data-var='date'>22</var>, <var data-var='time'>18:20</var> EST</small><br><strong>Monitoring</strong> - We’ve identified the source of the service disruption with devices being deleted from the UI when registered as offline in the health check and are monitoring the situation. Devices are being brought back into the UI. We’ll keep you posted on a resolution.</p><p><small>Nov <var data-var='date'>22</var>, <var data-var='time'>17:26</var> EST</small><br><strong>Update</strong> - We’ve identified the source of the service disruption with devices being deleted from the UI when registered as offline in the health check and are continuing to work to restore service as quickly as possible.</p><p><small>Nov <var data-var='date'>22</var>, <var data-var='time'>16:20</var> EST</small><br><strong>Update</strong> - We’ve identified the source of the service disruption with devices being deleted from the UI when registered as offline in the health check and are continuing to work to restore service as quickly as possible.</p><p><small>Nov <var data-var='date'>22</var>, <var data-var='time'>15:23</var> EST</small><br><strong>Identified</strong> - We’ve identified the source of the service disruption that deleted devices from the UI. We are working to restore service as quickly as possible.</p><p><small>Nov <var data-var='date'>22</var>, <var data-var='time'>14:21</var> EST</small><br><strong>Investigating</strong> - We’re experiencing disruption with devices being deleted from the UI when registered as offline in the health check. We will continue to provide updates as they become available.</p>tag:status.auvik.com,2005:Incident/191422882023-11-18T09:01:16-05:002023-11-18T09:01:16-05:00Scheduled Maintenance<p><small>Nov <var data-var='date'>18</var>, <var data-var='time'>09:01</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'>18</var>, <var data-var='time'>07:01</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>16</var>, <var data-var='time'>16:28</var> EST</small><br><strong>Scheduled</strong> - We will be upgrading the Auvik cloud. The session will take about two hours. During this time, you may not be able to log into Auvik. There may also be interruptions to your network monitoring.<br /><br />If you have any questions, please contact support@auvik.com.</p>tag:status.auvik.com,2005:Incident/190353302023-11-07T05:41:44-05:002023-11-28T18:22:03-05:00Service Disruption - Delay in processing TrafficInsights data in US4 cluster<p><small>Nov <var data-var='date'> 7</var>, <var data-var='time'>05:41</var> EST</small><br><strong>Resolved</strong> - The resolution for disruption to Traffic Insights data processing in US4 has been implemented. The source of the disruption has been resolved, and services have been fully restored, and Traffic Insights data is flowing normally. <br /><br />A Root Cause Analysis (RCA) will follow after a full review has been completed.</p><p><small>Nov <var data-var='date'> 6</var>, <var data-var='time'>12:50</var> EST</small><br><strong>Monitoring</strong> - We’ve identified the source of the service disruption in TrafficInsights data processing in the US4 cluster and are monitoring the situation. The Traffic Insights data is catching up to the current flow. The time for Traffic Insights data to become current is projected somewhere around 03:00 Nov 7 UTC. Updates will follow.</p><p><small>Nov <var data-var='date'> 6</var>, <var data-var='time'>11:00</var> EST</small><br><strong>Identified</strong> - We’ve identified the source of the service disruption with TrafficInsights data processing in US4. We are working to restore service as quickly as possible.</p><p><small>Nov <var data-var='date'> 6</var>, <var data-var='time'>10:15</var> EST</small><br><strong>Update</strong> - We continue investigating the disruption of Traffic Insights data with clients in the US4 cluster. We will continue to provide updates as they become available.</p><p><small>Nov <var data-var='date'> 6</var>, <var data-var='time'>09:41</var> EST</small><br><strong>Investigating</strong> - We’re experiencing disruption to TrafficInsights data processing us US4. We will continue to provide updates as they become available.</p>tag:status.auvik.com,2005:Incident/189925412023-11-04T09:01:07-04:002023-11-04T09:01:07-04:00Scheduled Maintenance<p><small>Nov <var data-var='date'> 4</var>, <var data-var='time'>09:01</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'> 4</var>, <var data-var='time'>07:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'> 1</var>, <var data-var='time'>15:07</var> EDT</small><br><strong>Scheduled</strong> - We will be upgrading the Auvik cloud and your Auvik collectors. The session will take about two hours. During this time, you may not be able to log into Auvik. There may also be interruptions to your network monitoring.<br /><br />If you have any questions, please contact support@auvik.com.</p>tag:status.auvik.com,2005:Incident/189876942023-11-01T15:04:20-04:002023-11-09T13:24:10-05:00Service Disruption - Clients on the EU2 cluster are having access issues to their sites. Throwing 502 errors.<p><small>Nov <var data-var='date'> 1</var>, <var data-var='time'>15:04</var> EDT</small><br><strong>Resolved</strong> - The fix for clients having issues connecting to their tenants on cluster EU2 has been implemented. The source of the disruption has been resolved, and services have been fully restored. <br /><br />A Root Cause Analysis (RCA) will follow after a full review has been completed.</p><p><small>Nov <var data-var='date'> 1</var>, <var data-var='time'>14:49</var> EDT</small><br><strong>Update</strong> - We’ve identified the source of the service disruption for clients connecting on the EU2 cluster. To resolve this issue, Auvik was required to upgrade a degraded service. This work has been completed. Internal services are resetting for ingress connections.<br />We are actively monitoring the follow-up and will update this page when complete.</p><p><small>Nov <var data-var='date'> 1</var>, <var data-var='time'>14:40</var> EDT</small><br><strong>Update</strong> - We’ve identified the source of the service disruption for clients connecting on the EU2 cluster. To resolve this issue, Auvik was required to upgrade a degraded service. This work has been completed. <br />We are actively monitoring the follow-up and will update this page when complete.</p><p><small>Nov <var data-var='date'> 1</var>, <var data-var='time'>14:00</var> EDT</small><br><strong>Monitoring</strong> - We’ve identified the source of the service disruption for clients connecting on the EU2 cluster. To resolve this issue, Auvik is required to upgrade a degraded service. This work has begun. This overall action should take up to an hour, with any disruptions to any individual tenant lasting no more than one minute if an interruption occurs. We apologize for any unscheduled downtime that may arise due to this action.<br />We are actively monitoring and will update this message once complete.</p><p><small>Nov <var data-var='date'> 1</var>, <var data-var='time'>12:32</var> EDT</small><br><strong>Identified</strong> - We’ve identified the source of the service disruption for clients connecting on the EU2 cluster. To resolve this issue, Auvik is required to upgrade a degraded service. Auvik will perform this work at 18:00 UTC (6:00 PM GMT). This overall action should take an hour with any disruptions to any individual tenant lasting no more than one minute, if an interruption occurs. We apologize for any unscheduled downtime that may occur due to this action.</p><p><small>Nov <var data-var='date'> 1</var>, <var data-var='time'>10:28</var> EDT</small><br><strong>Update</strong> - We’ve identified the source of the service disruption with access for clients to their sites on EU2 and are monitoring the situation. We have implemented changes to alleviate disruption. We continue to work on resolving the root cause. All clients should have no issue connecting. We’ll keep you posted on a resolution.</p><p><small>Nov <var data-var='date'> 1</var>, <var data-var='time'>07:18</var> EDT</small><br><strong>Monitoring</strong> - We’ve identified the source of the service disruption with access for clients to their sites on EU2 and are monitoring the situation. We have implemented changes to alleviate disruption. We’ll keep you posted on a resolution.</p><p><small>Nov <var data-var='date'> 1</var>, <var data-var='time'>05:53</var> EDT</small><br><strong>Investigating</strong> - We’re experiencing disruption for clients in the EU2 cluster. Access to their sites is impacted. We will continue to provide updates as they become available.</p>tag:status.auvik.com,2005:Incident/189324252023-10-26T07:38:56-04:002023-11-09T14:03:00-05:00Service Disruption - Delay with the Delivery Syslog Messages to Clients on Cluster US2<p><small>Oct <var data-var='date'>26</var>, <var data-var='time'>07:38</var> EDT</small><br><strong>Resolved</strong> - The disruption with delivering Syslog messages to clients on the US2 cluster has been resolved, and services have been fully restored. <br /><br />A Root Cause Analysis (RCA) will follow after a full review has been completed.</p><p><small>Oct <var data-var='date'>26</var>, <var data-var='time'>06:36</var> EDT</small><br><strong>Monitoring</strong> - We’ve identified the source of the service disruption with the delivery of Syslog messages to clients on the US2 cluster and are monitoring the situation. The Syslog delay is now catching up. All clients should see current Syslog messages in the next couple of hours. We’ll keep you posted on a resolution.</p><p><small>Oct <var data-var='date'>26</var>, <var data-var='time'>06:10</var> EDT</small><br><strong>Identified</strong> - We’ve identified the source of the service disruption with the delivery of Syslog messages to clients on the US2 cluster. We are working to restore service as quickly as possible.</p><p><small>Oct <var data-var='date'>26</var>, <var data-var='time'>05:03</var> EDT</small><br><strong>Investigating</strong> - We’re experiencing disruption with the delivery of Syslog messages to clients on the US2 cluster. We will continue to provide updates as they become available.</p>