Discovered: Oct 22, 2021 14:42 UTC
Resolved: Oct 22, 2021 18:12 UTC
A certificate used for authentication against multi factor authentication lost its chain authority.
Auvik was unable to accept any new logins.
10/22/2021
14:42 UTC - Issues reported by internal users that logins to Auvik were failing.
14:43 UTC - Auvik engineering begins investigation.
14:59 UTC - Auvik posts the outage to its Status page.
15:14 UTC - Auvik attempts to roll the certificate back to the last known working configuration.
15:57 UTC - Auvik tests pointing authentication to another server.
16:30 UTC - Auvik’s roll back to the old certificate did not resolve the issue.
17:03 UTC - The changes to use a different server URL for authentication also failed to resolve the issue.
17::29 UTC - The changes to the different URL for authentication are reverted back.
17:44 UTC - Auvik discovers incomplete certificate chain authority information was applied with the certificate. The complete information is uploaded.
18:00 UTC - Authentication is verified to be working and users are now able to log in to Auvik. Engineering begins the validation of all certificate connections
18:12 UTC - Auvik posts that the issue is resolved on its Status page.