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All Systems Operational
Uptime over the past 90 days. View historical uptime.
Network Mgmt
Operational
90 days ago
99.97
% uptime
Today
my.auvik.com
Operational
90 days ago
100.0
% uptime
Today
us1.my.auvik.com
Operational
90 days ago
100.0
% uptime
Today
us2.my.auvik.com
Operational
90 days ago
100.0
% uptime
Today
us3.my.auvik.com
Operational
90 days ago
99.81
% uptime
Today
us4.my.auvik.com
Operational
90 days ago
99.96
% uptime
Today
us5.my.auvik.com
Operational
90 days ago
100.0
% uptime
Today
us6.my.auvik.com
Operational
90 days ago
100.0
% uptime
Today
eu1.my.auvik.com
Operational
90 days ago
100.0
% uptime
Today
eu2.my.auvik.com
Operational
90 days ago
100.0
% uptime
Today
au1.my.auvik.com
Operational
90 days ago
100.0
% uptime
Today
ca1.my.auvik.com
Operational
90 days ago
100.0
% uptime
Today
Auvik TrafficInsights
Operational
90 days ago
100.0
% uptime
Today
SaaS Management
Operational
90 days ago
100.0
% uptime
Today
Auvik Website (www.auvik.com)
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Past Incidents
Apr 1, 2025
Resolved -
Affected Services: Internet Connection Service
Cluster(s):US3
Description:
The issue affecting Internet Connection Ping Checks has been fully resolved. Regular service has been restored, and all systems are operating as expected.
Impact:
Users should no longer experience any issues related to this incident.
Next Steps:
We are preparing a detailed Root Cause Analysis (RCA) report to provide further insights into the incident and preventive measures. Thank you for your patience, and we apologize for any inconvenience caused.
Apr 1, 10:52 EDT
Cluster(s):US3
Description:
The issue affecting Internet Connection Ping Checks has been fully resolved. Regular service has been restored, and all systems are operating as expected.
Impact:
Users should no longer experience any issues related to this incident.
Next Steps:
We are preparing a detailed Root Cause Analysis (RCA) report to provide further insights into the incident and preventive measures. Thank you for your patience, and we apologize for any inconvenience caused.
Apr 1, 10:52 EDT
Update -
Affected Services: Internet Connection Service
Cluster(s):US3
Description:
Our team has implemented a fix for the issue affecting the Internet connection ping check for the tenants on the US3 cluster, and performance is returning to normal. We monitor the situation to ensure stability and confirm that the service remains fully functional.
Impact:
Services are operating normally for most sites.
We do continue monitoring for irregularities with a few sites that have been contacted
Next Steps:
Tenants on the US3 cluster are still recovering and look healthy.
We are attending to a few sites to regain full functionality.
Thank you for your patience, and we apologize for any inconvenience caused.
Apr 1, 09:54 EDT
Cluster(s):US3
Description:
Our team has implemented a fix for the issue affecting the Internet connection ping check for the tenants on the US3 cluster, and performance is returning to normal. We monitor the situation to ensure stability and confirm that the service remains fully functional.
Impact:
Services are operating normally for most sites.
We do continue monitoring for irregularities with a few sites that have been contacted
Next Steps:
Tenants on the US3 cluster are still recovering and look healthy.
We are attending to a few sites to regain full functionality.
Thank you for your patience, and we apologize for any inconvenience caused.
Apr 1, 09:54 EDT
Update -
Affected Services: Internet Connection Service
Cluster(s):US3
Description:
Our team has implemented a fix for the issue affecting the Internet connection ping check for the tenants on the US3 cluster, and performance is returning to normal. We are monitoring the situation to ensure stability and confirm that the service remains fully functional.
Impact:
Services should be operating normally; however, we continue monitoring for irregularities.
Next Steps:
Tenants on the US3 cluster are still recovering and look healthy.
We will continue to monitor the status of the tenants on US3 overnight and report back in the morning.
Thank you for your patience, and we apologize for any inconvenience caused.
Mar 31, 21:25 EDT
Cluster(s):US3
Description:
Our team has implemented a fix for the issue affecting the Internet connection ping check for the tenants on the US3 cluster, and performance is returning to normal. We are monitoring the situation to ensure stability and confirm that the service remains fully functional.
Impact:
Services should be operating normally; however, we continue monitoring for irregularities.
Next Steps:
Tenants on the US3 cluster are still recovering and look healthy.
We will continue to monitor the status of the tenants on US3 overnight and report back in the morning.
Thank you for your patience, and we apologize for any inconvenience caused.
Mar 31, 21:25 EDT
Monitoring -
Affected Services: Internet Connection Service
Cluster(s):US3
Description:
Our team has implemented a fix for the issue affecting the Internet connection ping check for the tenants on the US3 cluster, and performance is returning to normal. We are currently monitoring the situation to ensure stability and confirm that the service remains fully functional.
Impact:
Services should be operating normally; however, we continue monitoring for irregularities.
Next Steps:
Tenants on the US3 cluster are still recovering and look healthy.
Thank you for your patience, and we apologize for any inconvenience caused.
Mar 31, 21:11 EDT
Cluster(s):US3
Description:
Our team has implemented a fix for the issue affecting the Internet connection ping check for the tenants on the US3 cluster, and performance is returning to normal. We are currently monitoring the situation to ensure stability and confirm that the service remains fully functional.
Impact:
Services should be operating normally; however, we continue monitoring for irregularities.
Next Steps:
Tenants on the US3 cluster are still recovering and look healthy.
Thank you for your patience, and we apologize for any inconvenience caused.
Mar 31, 21:11 EDT
Update -
Affected Services: Internet Connection Service
Cluster(s):US3
Description:
We are currently experiencing degraded performance with the internet connection check ping service. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible. Some clients may see the alerts associated with the Internet connection service missing from the alert dashboard. This is temporary, and these alerts will be restored when the internet connection check service is restored.
Impact:
The 20-minute maintenance window for the internet connection service for all clusters has been completed.
Services, including other monitoring services, are not impacted.
Next Steps:
The US3 cluster is still going through its restart process.
We sincerely apologize for the extended window for this action.
Thank you for your patience as we work to restore full functionality.
Mar 31, 20:22 EDT
Cluster(s):US3
Description:
We are currently experiencing degraded performance with the internet connection check ping service. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible. Some clients may see the alerts associated with the Internet connection service missing from the alert dashboard. This is temporary, and these alerts will be restored when the internet connection check service is restored.
Impact:
The 20-minute maintenance window for the internet connection service for all clusters has been completed.
Services, including other monitoring services, are not impacted.
Next Steps:
The US3 cluster is still going through its restart process.
We sincerely apologize for the extended window for this action.
Thank you for your patience as we work to restore full functionality.
Mar 31, 20:22 EDT
Update -
We are continuing to work on a fix for this issue.
Mar 31, 19:49 EDT
Mar 31, 19:49 EDT
Update -
Affected Services: Internet Connection Service
Cluster(s):All Clusters
Description:
We are currently experiencing degraded performance with the internet connection check ping service. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible. Some clients may see the alerts associated with the Internet connection service missing from the alert dashboard. This is temporary, and these alerts will be restored when the internet connection check service is restored.
Impact:
Users may experience false internet connection disconnects.
Services, including other monitoring services, are not impacted.
Next Steps:
Auvik will perform an emergency cluster restart on US3 tenants at 00:00, which will take approximately 1.5 hours to complete.
At this time, Auvik will also perform a 20-minute maintenance window to allow for a restart of the Internet connection service for all of Auvik.
We sincerely apologize for the extended window for this action.
Thank you for your patience as we work to restore full functionality.
Mar 31, 19:48 EDT
Cluster(s):All Clusters
Description:
We are currently experiencing degraded performance with the internet connection check ping service. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible. Some clients may see the alerts associated with the Internet connection service missing from the alert dashboard. This is temporary, and these alerts will be restored when the internet connection check service is restored.
Impact:
Users may experience false internet connection disconnects.
Services, including other monitoring services, are not impacted.
Next Steps:
Auvik will perform an emergency cluster restart on US3 tenants at 00:00, which will take approximately 1.5 hours to complete.
At this time, Auvik will also perform a 20-minute maintenance window to allow for a restart of the Internet connection service for all of Auvik.
We sincerely apologize for the extended window for this action.
Thank you for your patience as we work to restore full functionality.
Mar 31, 19:48 EDT
Update -
Affected Services: Internet Connection Service
Cluster(s):US3
Description:
We are currently experiencing degraded performance with the internet connection check ping service. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible. Some clients may see the alerts associated with the Internet connection service missing from the alert dashboard. This is temporary, and these alerts will be restored when the internet connection check service is restored.
Impact:
Users may experience false internet connection disconnects.
Services, including other monitoring services, are not impacted.
Next Steps:
Auvik has disabled alerts for clients on the US3 cluster. This action will continue for an additional hour until 23:00 UTC. This is a preventative measure as we work through false alerts for the internet connection checks. Clients may experience a slowed UI response time during this work. Any UI slowness should be very short, if noticeable at all.
We apologize for the extended window for this action.
Thank you for your patience as we work to restore full functionality.
Mar 31, 18:59 EDT
Cluster(s):US3
Description:
We are currently experiencing degraded performance with the internet connection check ping service. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible. Some clients may see the alerts associated with the Internet connection service missing from the alert dashboard. This is temporary, and these alerts will be restored when the internet connection check service is restored.
Impact:
Users may experience false internet connection disconnects.
Services, including other monitoring services, are not impacted.
Next Steps:
Auvik has disabled alerts for clients on the US3 cluster. This action will continue for an additional hour until 23:00 UTC. This is a preventative measure as we work through false alerts for the internet connection checks. Clients may experience a slowed UI response time during this work. Any UI slowness should be very short, if noticeable at all.
We apologize for the extended window for this action.
Thank you for your patience as we work to restore full functionality.
Mar 31, 18:59 EDT
Update -
Affected Services: Internet Connection Service
Cluster(s):US3
Description:
We are currently experiencing degraded performance with the internet connection check ping service. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible. Some clients may see the alerts associated with the Internet connection service missing from the alert dashboard. This is temporary, and these alerts will be restored when the internet connection check service is restored.
Impact:
Users may experience false internet connection disconnects.
Services, including other monitoring services, are not impacted.
Next Steps:
Auvik will disable alerts for clients on the US3 cluster for up to 1 hour starting at 22:00 UTC. This is a preventative measure as we work through false alerts for the internet connection checks. Clients may experience a slowed UI response time during this work. This UI slowness should be very short if it is noticeable at all.
We apologize for the late notice.
Thank you for your patience as we work to restore full functionality.
Mar 31, 18:19 EDT
Cluster(s):US3
Description:
We are currently experiencing degraded performance with the internet connection check ping service. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible. Some clients may see the alerts associated with the Internet connection service missing from the alert dashboard. This is temporary, and these alerts will be restored when the internet connection check service is restored.
Impact:
Users may experience false internet connection disconnects.
Services, including other monitoring services, are not impacted.
Next Steps:
Auvik will disable alerts for clients on the US3 cluster for up to 1 hour starting at 22:00 UTC. This is a preventative measure as we work through false alerts for the internet connection checks. Clients may experience a slowed UI response time during this work. This UI slowness should be very short if it is noticeable at all.
We apologize for the late notice.
Thank you for your patience as we work to restore full functionality.
Mar 31, 18:19 EDT
Identified -
Affected Services: Internet Connection Service
Cluster(s):US3
Description:
We are currently experiencing degraded performance with the internet connection check ping service. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible. Some clients may see the alerts associated with the Internet connection service missing from the alert dashboard. This is temporary, and these alerts will be restored when the internet connection check service is restored.
Impact:
Users may experience false internet connection disconnects.
Services, including other monitoring services, are not impacted.
Next Steps:
Auvik will disable alerts for clients on the US3 cluster for up to 1 hour starting at 22:00 UTC. This is a preventative measure as we work through false alerts for the internet connection checks.
We apologize for the late notice.
Thank you for your patience as we work to restore full functionality.
Mar 31, 17:57 EDT
Cluster(s):US3
Description:
We are currently experiencing degraded performance with the internet connection check ping service. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible. Some clients may see the alerts associated with the Internet connection service missing from the alert dashboard. This is temporary, and these alerts will be restored when the internet connection check service is restored.
Impact:
Users may experience false internet connection disconnects.
Services, including other monitoring services, are not impacted.
Next Steps:
Auvik will disable alerts for clients on the US3 cluster for up to 1 hour starting at 22:00 UTC. This is a preventative measure as we work through false alerts for the internet connection checks.
We apologize for the late notice.
Thank you for your patience as we work to restore full functionality.
Mar 31, 17:57 EDT
Update -
Affected Services: Internet Connection Service
Cluster(s):US3
Description:
We are currently experiencing degraded performance with the internet connection check ping service. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible. Some clients may see the alerts associated with the Internet connection service missing from the alert dashboard. This is temporary, and these alerts will be restored when the internet connection check service is restored.
Impact:
Users may experience false internet connection disconnects.
Services, including other monitoring services, are not impacted.
Next Steps:
We will update you as more information becomes available or by 22:00 UTC.
Thank you for your patience as we work to restore full functionality.
Mar 31, 17:02 EDT
Cluster(s):US3
Description:
We are currently experiencing degraded performance with the internet connection check ping service. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible. Some clients may see the alerts associated with the Internet connection service missing from the alert dashboard. This is temporary, and these alerts will be restored when the internet connection check service is restored.
Impact:
Users may experience false internet connection disconnects.
Services, including other monitoring services, are not impacted.
Next Steps:
We will update you as more information becomes available or by 22:00 UTC.
Thank you for your patience as we work to restore full functionality.
Mar 31, 17:02 EDT
Update -
Affected Services: Internet Connection Service
Cluster(s):US3
Description:
We are currently experiencing degraded performance with the internet connection check ping service. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible. Some clients may see the alerts associated with the Internet connection service missing from the alert dashboard. This is temporary, and these alerts will be restored when the internet connection check service is restored.
Impact:
Users may experience false internet connection disconnects.
Services, including other monitoring services, are not impacted.
Next Steps:
We will update you as more information becomes available or by 21:00 UTC.
Thank you for your patience as we work to restore full functionality.
Mar 31, 16:00 EDT
Cluster(s):US3
Description:
We are currently experiencing degraded performance with the internet connection check ping service. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible. Some clients may see the alerts associated with the Internet connection service missing from the alert dashboard. This is temporary, and these alerts will be restored when the internet connection check service is restored.
Impact:
Users may experience false internet connection disconnects.
Services, including other monitoring services, are not impacted.
Next Steps:
We will update you as more information becomes available or by 21:00 UTC.
Thank you for your patience as we work to restore full functionality.
Mar 31, 16:00 EDT
Update -
Affected Services: Internet Connection Service
Cluster(s):US3
Description:
We are currently experiencing degraded performance with the internet connection check ping service. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible. Some clients may see the alerts associated with the Internet connection service missing from the alert dashboard. This is temporary, and these alerts will be restored when the internet connection check service is restored.
Impact:
Users may experience false internet connection disconnects.
Services, including other monitoring services, are not impacted.
Next Steps:
We will update you as more information becomes available or by 20:00 UTC.
Thank you for your patience as we work to restore full functionality.
Mar 31, 14:54 EDT
Cluster(s):US3
Description:
We are currently experiencing degraded performance with the internet connection check ping service. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible. Some clients may see the alerts associated with the Internet connection service missing from the alert dashboard. This is temporary, and these alerts will be restored when the internet connection check service is restored.
Impact:
Users may experience false internet connection disconnects.
Services, including other monitoring services, are not impacted.
Next Steps:
We will update you as more information becomes available or by 20:00 UTC.
Thank you for your patience as we work to restore full functionality.
Mar 31, 14:54 EDT
Investigating -
Affected Services: Internet Connection Service
Cluster(s):US3
Description:
We are currently experiencing degraded performance with the internet connection check ping service. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible.
Impact:
Users may experience false internet connection disconnects.
Services, including other monitoring services, are not impacted.
Next Steps:
We will update you as more information becomes available or within the next hour.
Thank you for your patience as we work to restore full functionality.
Mar 31, 14:15 EDT
Cluster(s):US3
Description:
We are currently experiencing degraded performance with the internet connection check ping service. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible.
Impact:
Users may experience false internet connection disconnects.
Services, including other monitoring services, are not impacted.
Next Steps:
We will update you as more information becomes available or within the next hour.
Thank you for your patience as we work to restore full functionality.
Mar 31, 14:15 EDT
Mar 31, 2025
Mar 30, 2025
No incidents reported.
Mar 29, 2025
No incidents reported.
Mar 28, 2025
No incidents reported.
Mar 27, 2025
No incidents reported.
Mar 26, 2025
No incidents reported.
Mar 25, 2025
No incidents reported.
Mar 24, 2025
No incidents reported.
Mar 23, 2025
No incidents reported.
Mar 22, 2025
Completed -
The scheduled maintenance has been completed.
Mar 22, 10:00 EDT
Mar 22, 10:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 07:00 EDT
Mar 22, 07:00 EDT
Scheduled -
We will be upgrading the Auvik cloud and your Auvik collectors. The session will take about three hours. During this time, you may not be able to log into Auvik. There may also be interruptions to your network monitoring.
If you have any questions, please contact support@auvik.com.
Mar 20, 10:26 EDT
If you have any questions, please contact support@auvik.com.
Mar 20, 10:26 EDT
Mar 21, 2025
No incidents reported.
Mar 20, 2025
No incidents reported.
Mar 19, 2025
Completed -
The scheduled maintenance has been completed.
Mar 19, 15:35 EDT
Mar 19, 15:35 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 14:00 EDT
Mar 19, 14:00 EDT
Scheduled -
Auvik will perform preventative maintenance on the US3 cluster. The session will take about two hours. Depending on the size of your site, connectivity may be restored before the two hours are complete. During this time, you may not be able to log into Auvik, and your network monitoring may also be interrupted.
Mar 19, 14:00 EDT
Mar 19, 14:00 EDT
Mar 18, 2025
No incidents reported.