Get email notifications whenever Auvik Networks Inc. creates, updates or resolves an incident.
Get webhook notifications whenever Auvik Networks Inc. creates an incident, updates an incident, resolves an incident or changes a component status.
Visit our support site.
All Systems Operational
Uptime over the past 90 days. View historical uptime.
Network Mgmt
Operational
90 days ago
99.88
% uptime
Today
my.auvik.com
Operational
90 days ago
100.0
% uptime
Today
us1.my.auvik.com
Operational
90 days ago
99.94
% uptime
Today
us2.my.auvik.com
Operational
90 days ago
99.95
% uptime
Today
us3.my.auvik.com
Operational
90 days ago
99.96
% uptime
Today
us4.my.auvik.com
Operational
90 days ago
99.05
% uptime
Today
us5.my.auvik.com
Operational
90 days ago
99.95
% uptime
Today
us6.my.auvik.com
Operational
90 days ago
99.99
% uptime
Today
eu1.my.auvik.com
Operational
90 days ago
99.99
% uptime
Today
eu2.my.auvik.com
Operational
90 days ago
99.99
% uptime
Today
au1.my.auvik.com
Operational
90 days ago
99.91
% uptime
Today
ca1.my.auvik.com
Operational
90 days ago
99.99
% uptime
Today
Auvik TrafficInsights
Operational
90 days ago
100.0
% uptime
Today
SaaS Management
Operational
90 days ago
100.0
% uptime
Today
Auvik Website (www.auvik.com)
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Past Incidents
Sep 3, 2025
No incidents reported today.
Sep 2, 2025
No incidents reported.
Sep 1, 2025
No incidents reported.
Aug 31, 2025
No incidents reported.
Aug 30, 2025
No incidents reported.
Aug 29, 2025
No incidents reported.
Aug 28, 2025
No incidents reported.
Aug 27, 2025
Resolved -
The access issues for clients on the US4 cluster have been fully resolved, and services are operating as expected.
Impact:
Customers should no longer experience any related issues. If you continue to experience issues, please report them to Auvik Support.
Aug 27, 19:06 EDT
Impact:
Customers should no longer experience any related issues. If you continue to experience issues, please report them to Auvik Support.
Aug 27, 19:06 EDT
Monitoring -
We have applied changes to address the issue. Services appear to be starting up normally, and we are monitoring closely for stability.
Impact:
Services should be becoming available. The site will continue to come online over the next hour. If you encounter problems, please report them to Auvik Support.
Next Steps:
A final update will be posted once we confirm the resolution.
Aug 27, 18:38 EDT
Impact:
Services should be becoming available. The site will continue to come online over the next hour. If you encounter problems, please report them to Auvik Support.
Next Steps:
A final update will be posted once we confirm the resolution.
Aug 27, 18:38 EDT
Identified -
Our team has identified a suspected cause of the outage on the US4 cluster and is taking steps to remediate the issue.
Impact:
Customers will not have access to the sites on the US4 cluster for the next two hours while we bring them online. Some sites on the US4 may become operational before that time.
The following services are not affected: Sites on other clusters.. Please report any related issues to Auvik Support so we can track and assist further.
Next Steps:
We are applying mitigation measures and will provide updates on progress.
Aug 27, 17:38 EDT
Impact:
Customers will not have access to the sites on the US4 cluster for the next two hours while we bring them online. Some sites on the US4 may become operational before that time.
The following services are not affected: Sites on other clusters.. Please report any related issues to Auvik Support so we can track and assist further.
Next Steps:
We are applying mitigation measures and will provide updates on progress.
Aug 27, 17:38 EDT
Investigating -
We are currently investigating reports of an outage affecting clients on US4.
Impact:
Customers may experience an inability to log in to their site
The following services are not affected: Other clusters, including alerting and monitoring.
Next Steps:
Our team is working to identify contributing factors. Updates will follow as more information becomes available.
Aug 27, 17:30 EDT
Impact:
Customers may experience an inability to log in to their site
The following services are not affected: Other clusters, including alerting and monitoring.
Next Steps:
Our team is working to identify contributing factors. Updates will follow as more information becomes available.
Aug 27, 17:30 EDT
Postmortem -
Read details
Sep 2, 12:39 EDT
Sep 2, 12:39 EDT
Resolved -
The incident has been fully resolved, and services are operating as expected.
Impact:
Customers should no longer experience any related issues. If you continue to experience problems, please report them to Auvik Support.
We will be posting an RCA as a follow-up.
Aug 27, 10:13 EDT
Impact:
Customers should no longer experience any related issues. If you continue to experience problems, please report them to Auvik Support.
We will be posting an RCA as a follow-up.
Aug 27, 10:13 EDT
Investigating -
The incident has been fully resolved, and services are operating as expected.
Impact:
Customers should no longer experience any related issues. If you continue to experience problems, please report them to Auvik Support.
We will be posting an RCA as a follow-up.
Aug 27, 10:09 EDT
Impact:
Customers should no longer experience any related issues. If you continue to experience problems, please report them to Auvik Support.
We will be posting an RCA as a follow-up.
Aug 27, 10:09 EDT
Update -
We have implemented changes to address the outstanding issues, and services are currently operating as expected. As a precaution, all clusters are being closely monitored to ensure continued stability. This will continue throughout the day.
Impact:
Services should be functioning normally. If you continue to experience any issues, please contact Auvik Support.
Next Steps:
We will continue to monitor and share any further updates as necessary.
Aug 27, 04:49 EDT
Impact:
Services should be functioning normally. If you continue to experience any issues, please contact Auvik Support.
Next Steps:
We will continue to monitor and share any further updates as necessary.
Aug 27, 04:49 EDT
Update -
We have implemented changes to address the outstanding issues, and services are currently operating as expected. As a precaution, all clusters are being closely monitored to ensure continued stability. This will continue throughout the evening.
Impact:
Services should be functioning normally. If you continue to experience any issues, please contact Auvik Support.
Next Steps:
We will continue to monitor and share any further updates as necessary.
Aug 26, 18:22 EDT
Impact:
Services should be functioning normally. If you continue to experience any issues, please contact Auvik Support.
Next Steps:
We will continue to monitor and share any further updates as necessary.
Aug 26, 18:22 EDT
Monitoring -
The sites in the EU2 cluster have recovered.
Some sites on the US6 cluster experienced missing data in the UI (e.g., Maps, Devices). This has also been addressed.
We will be performing rolling maintenance on sites on the AU1 cluster, during which the site may experience a momentary disconnection. Collectors may need to reconnect to Auvik.
Impact:
Customers may continue to experience slowness and may have limited access to their sites on the affected clusters.
Please report any related issues to Auvik Support so we can track and assist further.
Aug 26, 13:02 EDT
Some sites on the US6 cluster experienced missing data in the UI (e.g., Maps, Devices). This has also been addressed.
We will be performing rolling maintenance on sites on the AU1 cluster, during which the site may experience a momentary disconnection. Collectors may need to reconnect to Auvik.
Impact:
Customers may continue to experience slowness and may have limited access to their sites on the affected clusters.
Please report any related issues to Auvik Support so we can track and assist further.
Aug 26, 13:02 EDT
Update -
The sites in the EU2 cluster are recovering.
Some sites on the US6 cluster are experiencing missing data in the UI (Maps, Devices, etc). This is being addressed.
Impact:
Customers may continue to experience slowness and may have limited access to their sites on the affected clusters.
Please report any related issues to Auvik Support so we can track and assist further.
Aug 26, 12:34 EDT
Some sites on the US6 cluster are experiencing missing data in the UI (Maps, Devices, etc). This is being addressed.
Impact:
Customers may continue to experience slowness and may have limited access to their sites on the affected clusters.
Please report any related issues to Auvik Support so we can track and assist further.
Aug 26, 12:34 EDT
Identified -
Our team has identified a suspected cause of the slowness and permission errors in EU2 and is taking steps to remediate the issue.
Impact:
Customers may continue to experience slowness and possible access to their sites.
Please report any related issues to Auvik Support so we can track and assist further.
Next Steps: We are applying mitigation measures and will provide updates on progress.
Aug 26, 11:54 EDT
Impact:
Customers may continue to experience slowness and possible access to their sites.
Please report any related issues to Auvik Support so we can track and assist further.
Next Steps: We are applying mitigation measures and will provide updates on progress.
Aug 26, 11:54 EDT
Update -
Several tenants in the EU2 cluster may have experienced an interruption in service, including Collector disconnects.
Impact:
Services should be returning to normal. If you continue to experience any problems, please contact Auvik Support.
Next Steps:
We will continue monitoring and will share any further updates if necessary.
Aug 26, 11:47 EDT
Impact:
Services should be returning to normal. If you continue to experience any problems, please contact Auvik Support.
Next Steps:
We will continue monitoring and will share any further updates if necessary.
Aug 26, 11:47 EDT
Update -
We have implemented changes to address the outstanding issues, and services are currently operating as expected. As a precaution, all clusters are being closely monitored to ensure continued stability.
Impact:
Services should be functioning normally. If you continue to experience any problems, please contact Auvik Support.
Next Steps:
We will continue monitoring and will share any further updates if necessary.
Aug 26, 10:10 EDT
Impact:
Services should be functioning normally. If you continue to experience any problems, please contact Auvik Support.
Next Steps:
We will continue monitoring and will share any further updates if necessary.
Aug 26, 10:10 EDT
Update -
US2 and US5 clusters are running and stable.
The AU1 cluster had some slowness over the evening, which has been resolved.
Clients in the US4 cluster have had some reported lag in services that is currently under investigation.
Impact: US4 is experiencing possible slowness with load times and access to the lag.
If you continue to encounter problems, please report them to Auvik Support.
Aug 26, 07:16 EDT
The AU1 cluster had some slowness over the evening, which has been resolved.
Clients in the US4 cluster have had some reported lag in services that is currently under investigation.
Impact: US4 is experiencing possible slowness with load times and access to the lag.
If you continue to encounter problems, please report them to Auvik Support.
Aug 26, 07:16 EDT
Update -
We have applied changes to address the issue on the US2 and US5 clusters. Site access is restored. Services appear to be still recovering, but we are monitoring closely for stability.
Impact: Information for tenants in the US2 and US5 clusters is still experiencing a delay in the product and will continue to recover. We will be monitoring the services into the evening.
If you continue to encounter problems, please report them to Auvik Support.
Next Steps: A final update will be posted once we confirm resolution.
Aug 25, 17:56 EDT
Impact: Information for tenants in the US2 and US5 clusters is still experiencing a delay in the product and will continue to recover. We will be monitoring the services into the evening.
If you continue to encounter problems, please report them to Auvik Support.
Next Steps: A final update will be posted once we confirm resolution.
Aug 25, 17:56 EDT
Monitoring -
We have applied changes to address the issue on the US2 and US5 clusters. Site access should be restored. Services appear to be still recovering, but we are monitoring closely for stability.
Impact: Information for tenants in the US2 and US5 clusters is still experiencing a delay in the product.
If you continue to encounter problems, please report them to Auvik Support.
Next Steps: A final update will be posted once we confirm resolution.
Aug 25, 17:37 EDT
Impact: Information for tenants in the US2 and US5 clusters is still experiencing a delay in the product.
If you continue to encounter problems, please report them to Auvik Support.
Next Steps: A final update will be posted once we confirm resolution.
Aug 25, 17:37 EDT
Update -
Our team has identified a suspected cause of the service disruption on the US2 and US5 clusters and is taking steps to remediate the issue.
Impact: Customers may continue to experience connectivity issues as we deliberately bring the US2 and US5 clusters back into production. The estimated time for recovery of these clusters has been extended.
Please report any possible related issues to Auvik support.
Next Steps: We are applying mitigation measures and will provide updates on progress.
Aug 25, 16:43 EDT
Impact: Customers may continue to experience connectivity issues as we deliberately bring the US2 and US5 clusters back into production. The estimated time for recovery of these clusters has been extended.
Please report any possible related issues to Auvik support.
Next Steps: We are applying mitigation measures and will provide updates on progress.
Aug 25, 16:43 EDT
Identified -
Our team has identified a suspected cause of the service disruption on the US2 and US5 clusters and is taking steps to remediate the issue.
Impact: Customers may continue to experience connectivity issues as we bring the US2 and US5 cluster back into production.
Please report any possible related issues to Auvik support.
Next Steps: We are applying mitigation measures and will provide updates on progress.
Aug 25, 16:07 EDT
Impact: Customers may continue to experience connectivity issues as we bring the US2 and US5 cluster back into production.
Please report any possible related issues to Auvik support.
Next Steps: We are applying mitigation measures and will provide updates on progress.
Aug 25, 16:07 EDT
Update -
Affected Services: Clients are not accessible
Cluster(s): US2 and US5
Description:
We are currently experiencing degraded services. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible.
Impact:
Users may experience an inability to access their tenants.
We are currently performing a cluster restart on the US2 cluster. Down time is expected to be 1-1.5 hours.
We are now also performing a cluster restart on the US5 cluster. Down time is expected to be 1-1.5 hours.
The other clusters appear not to be affected. Monitoring and alerting are working on them
Next Steps:
We will update this information as more details become available.
Aug 25, 15:07 EDT
Cluster(s): US2 and US5
Description:
We are currently experiencing degraded services. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible.
Impact:
Users may experience an inability to access their tenants.
We are currently performing a cluster restart on the US2 cluster. Down time is expected to be 1-1.5 hours.
We are now also performing a cluster restart on the US5 cluster. Down time is expected to be 1-1.5 hours.
The other clusters appear not to be affected. Monitoring and alerting are working on them
Next Steps:
We will update this information as more details become available.
Aug 25, 15:07 EDT
Update -
Affected Services: Clients are not accessible
Cluster(s): All Clusters
Description:
We are currently experiencing degraded services. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible.
Impact:
Users may experience an inability to access their tenants.
We are currently performing a cluster restart on the US2 cluster. Down time is expected to be 1-1.5 hours.
We are investigating the other clusters.
Next Steps:
We will update this information as more details become available.
We appreciate your patience as we work to restore full functionality.
Aug 25, 14:41 EDT
Cluster(s): All Clusters
Description:
We are currently experiencing degraded services. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible.
Impact:
Users may experience an inability to access their tenants.
We are currently performing a cluster restart on the US2 cluster. Down time is expected to be 1-1.5 hours.
We are investigating the other clusters.
Next Steps:
We will update this information as more details become available.
We appreciate your patience as we work to restore full functionality.
Aug 25, 14:41 EDT
Investigating -
Affected Services: Clients are inaccessible
Cluster(s): All Cluster
We are currently experiencing a service disruption. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible.
Impact:
It is still being determined.
Next Steps:
We will update this information as more details become available.
We appreciate your patience as we work to restore full functionality.
Aug 25, 14:32 EDT
Cluster(s): All Cluster
We are currently experiencing a service disruption. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible.
Impact:
It is still being determined.
Next Steps:
We will update this information as more details become available.
We appreciate your patience as we work to restore full functionality.
Aug 25, 14:32 EDT
Aug 26, 2025
Aug 25, 2025
Resolved -
Auvik experienced an issue with the site dropdown missing sites and related permission issues in the Auvik UI. The event was an hour in length and has been remediated. All services are restored. If you have any problems related to this event, please open a ticket with Support.
Aug 25, 12:58 EDT
Aug 25, 12:58 EDT
Aug 24, 2025
No incidents reported.
Aug 23, 2025
No incidents reported.
Aug 22, 2025
Resolved -
The incident has been fully resolved. Regular service has been restored, and all systems are operating as expected.
Impact:
Users should no longer experience any issues related to this incident.
If you are still experiencing issues, please do not hesitate to reach out to the support team and update your ticket or report any problems you haven't reported yet.
Service has been fully restored. We apologize for the degradation in services. We thank you for your understanding. If you continue to experience issues, please don't hesitate to contact our support team.
We will post an RCA after an internal investigation.
Aug 22, 06:36 EDT
Impact:
Users should no longer experience any issues related to this incident.
If you are still experiencing issues, please do not hesitate to reach out to the support team and update your ticket or report any problems you haven't reported yet.
Service has been fully restored. We apologize for the degradation in services. We thank you for your understanding. If you continue to experience issues, please don't hesitate to contact our support team.
We will post an RCA after an internal investigation.
Aug 22, 06:36 EDT
Monitoring -
Our team has implemented a fix for the disruption, and the service has returned to normal. We continue to monitor the situation to ensure stability and confirm that the service remains fully functional.
Impact:
Services should be operating normally; however, we continue monitoring for irregularities.
If you are still experiencing issues, please do not hesitate to reach out to the support team and update your ticket or report any problems you haven't reported yet.
Next Steps:
We will provide a final update once the issue is resolved.
We appreciate your patience as we work through this issue.
Aug 22, 06:26 EDT
Impact:
Services should be operating normally; however, we continue monitoring for irregularities.
If you are still experiencing issues, please do not hesitate to reach out to the support team and update your ticket or report any problems you haven't reported yet.
Next Steps:
We will provide a final update once the issue is resolved.
We appreciate your patience as we work through this issue.
Aug 22, 06:26 EDT
Update -
Affected Services: Alerting V2
Cluster(s): EU1
Description:
We are currently experiencing degraded services. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible.
Impact:
Users are not currently receiving or clearing device-only related V2 alerts.
Services: monitoring and the UI are not impacted. All legacy alerting is working.
Next Steps:
We will update this information as more details become available.
We appreciate your patience as we work to restore full functionality.
Aug 22, 06:09 EDT
Cluster(s): EU1
Description:
We are currently experiencing degraded services. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible.
Impact:
Users are not currently receiving or clearing device-only related V2 alerts.
Services: monitoring and the UI are not impacted. All legacy alerting is working.
Next Steps:
We will update this information as more details become available.
We appreciate your patience as we work to restore full functionality.
Aug 22, 06:09 EDT
Investigating -
Affected Services: Alerting V2
Cluster(s): EU1
Description:
We are currently experiencing degraded services. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible.
Impact:
Users may experience a delay of up to 12 hours for device-only related V2 alerts.
Services monitoring and the UI are not impacted.
Next Steps:
We will update this information as more details become available.
We appreciate your patience as we work to restore full functionality.
Aug 22, 05:32 EDT
Cluster(s): EU1
Description:
We are currently experiencing degraded services. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible.
Impact:
Users may experience a delay of up to 12 hours for device-only related V2 alerts.
Services monitoring and the UI are not impacted.
Next Steps:
We will update this information as more details become available.
We appreciate your patience as we work to restore full functionality.
Aug 22, 05:32 EDT
Aug 21, 2025
No incidents reported.
Aug 20, 2025
Resolved -
The performance issue has been fully resolved, and normal operations have resumed. All systems are functioning as expected.
Impact:
Users should no longer experience any performance-related issues.
If you are still experiencing issues, please do not hesitate to reach out to the support team and update your ticket or report any problems you haven't reported yet.
Service has been fully restored. We apologize for the performance issues with your services. We thank you for your understanding. If you continue to experience issues, please contact our support team.
Aug 20, 10:09 EDT
Impact:
Users should no longer experience any performance-related issues.
If you are still experiencing issues, please do not hesitate to reach out to the support team and update your ticket or report any problems you haven't reported yet.
Service has been fully restored. We apologize for the performance issues with your services. We thank you for your understanding. If you continue to experience issues, please contact our support team.
Aug 20, 10:09 EDT
Investigating -
Affected Services: Site slowness
Cluster(s): EU2
We are investigating reports of degraded performance. Our team is working diligently to identify the root cause and restore optimal performance.
Impact:
While we address the situation, users may experience slow site loading.
Services monitoring and alerting are not impacted.
Next Steps:
We will provide updates as we learn more.
We appreciate your patience as we work to resolve this issue.
Aug 20, 09:50 EDT
Cluster(s): EU2
We are investigating reports of degraded performance. Our team is working diligently to identify the root cause and restore optimal performance.
Impact:
While we address the situation, users may experience slow site loading.
Services monitoring and alerting are not impacted.
Next Steps:
We will provide updates as we learn more.
We appreciate your patience as we work to resolve this issue.
Aug 20, 09:50 EDT