Service Disruption - Some collectors not connecting
Update - We are continuing to monitor for any further issues.
Oct 01, 2022 - 10:12 EDT
Update - We’ve identified the source of the service disruption with some of the collectors not reconnecting to the cloud in a timely manner or periodically losing connection and having a delayed reconnection to the cloud. This is a code-related issue that we continue to work through to resolve with a permanent resolution. We will be installing an out-of-band collector update Saturday, October 1, 2022, at 8 AM ET. This will force a restart of the collector service(s). We appreciate your patience as we continue to work toward a resolution. We will continue to post updates to this page.
Sep 30, 2022 - 10:28 EDT
Update - We’ve identified the source of the service disruption with some of the collectors not reconnecting to the cloud in a timely manner or periodically losing connection and having a delayed reconnection to the cloud. This is a code-related issue that we continue to work through to resolve with a permanent resolution. We have rolled out a new fix to the CA1 cluster and are monitoring the results. We appreciate your patience as we continue to work toward a resolution. We will continue to post updates to this page.
Sep 30, 2022 - 10:00 EDT
Update - We’ve identified the source of the service disruption with some of the collectors not reconnecting to the cloud in a timely manner or periodically losing connection and having a delayed reconnection to the cloud. This is a code-related issue that we continue to work through to resolve with a permanent resolution. We will roll out a revised fix to the CA1 cluster at 8:30 AM EDT on September 30, 2022. This will cause collectors to reboot as they do during the bi-weekly maintenance. We appreciate your patience as we continue to work toward a resolution. We will continue to post updates to this page.
Sep 29, 2022 - 15:30 EDT
Update - We’ve identified the source of the service disruption with some of the collectors not reconnecting to the cloud in a timely manner or periodically losing connection and having a delayed reconnection to the cloud. This is a code-related issue that we continue to work through to resolve with a permanent resolution. We have rolled out a prepared fix to the CA1 cluster and are monitoring the results. We appreciate your patience as we continue to work toward a resolution. We will continue to post updates to this page.
Sep 29, 2022 - 10:09 EDT
Update - We’ve identified the source of the service disruption with some of the collectors not reconnecting to the cloud in a timely manner or periodically losing connection and having a delayed reconnection to the cloud. This is a code-related issue that we continue to work through to resolve with a permanent resolution. We will roll out a prepared fix to the CA1 cluster at 7 AM EDT on September 30, 2022. This will cause collectors to reboot as they do during the bi-weekly maintenance. We appreciate your patience as we continue to work toward a resolution. We will continue to post updates to this page.
Sep 28, 2022 - 15:28 EDT
Update - We’ve identified the source of the service disruption with some of the collectors not reconnecting to the cloud in a timely manner or periodically losing connection and having a delayed reconnection to the cloud. This is a code-related issue that we continue to work through to resolve with a permanent resolution. We appreciate your patience as we continue to work toward a resolution. We will continue to post updates to this page.
Sep 28, 2022 - 07:09 EDT
Update - We’ve identified the source of the service disruption with some collectors not reconnecting to the cloud in a timely manner We are continuing to test a fix to maintain a consistent collector connection and continue to monitor the situation. We’ll keep you posted on a resolution.
Sep 27, 2022 - 09:05 EDT
Update - We’ve identified the source of the service disruption with some collectors not reconnecting to the cloud in a timely manner We are currently testing a fix to maintain a consistent collector connection and continue to monitor the situation. We’ll keep you posted on a resolution.
Sep 26, 2022 - 14:00 EDT
Update - We’ve identified the source of the service disruption with some collectors not reconnecting to the cloud in a timely manor and continue to monitor the situation. We are continuing to develop a fix to maintain a consistent collector connection. We’ll keep you posted on a resolution.
Sep 26, 2022 - 08:50 EDT
Monitoring - We’ve identified the source of the service disruption the collectors. The situation seems to have stabilized. We will continue to monitor the situation for the remainder of the weekend and provide the next update on Monday September 26th.
Sep 24, 2022 - 15:30 EDT
Identified - We've identified the source of the service disruption with the collectors. After our standard maintenance a subset of collectors did not immediately come back online. We are working as quickly as possible to resolve this issue.
Sep 24, 2022 - 14:50 EDT
Update - We are continuing to investigate the disruption to the collectors. We will continue to provide updates as they become available.
Sep 24, 2022 - 13:33 EDT
Update - As the final few collectors come back online we are continuing our investigation to ensure stability for our customers. We will continue to provide updates as they become available.
Sep 24, 2022 - 12:35 EDT
Update - We are continuing to investigate the disruption to the collectors. We will continue to provide updates as they become available.
Sep 24, 2022 - 11:24 EDT
Update - Nearly all collectors have reconnected to the cloud, but a few are still not reconnecting. We continue to investigate and will provide further updates as they become available.
Sep 24, 2022 - 10:29 EDT
Investigating - Some customers' collectors are not reconnecting to the cloud, resulting in network monitoring data not being updated in the cloud. We will continue to provide updates as they become available.
Sep 24, 2022 - 09:38 EDT
Uptime over the past 90 days. View historical uptime.
Network Mgmt Operational
90 days ago
96.15 % uptime
Today
my.auvik.com Operational
90 days ago
96.15 % uptime
Today
us1.my.auvik.com Operational
90 days ago
96.15 % uptime
Today
us2.my.auvik.com Operational
90 days ago
96.15 % uptime
Today
us3.my.auvik.com Operational
90 days ago
96.15 % uptime
Today
us4.my.auvik.com Operational
90 days ago
96.15 % uptime
Today
eu1.my.auvik.com Operational
90 days ago
96.15 % uptime
Today
eu2.my.auvik.com Operational
90 days ago
96.15 % uptime
Today
au1.my.auvik.com Operational
90 days ago
96.15 % uptime
Today
ca1.my.auvik.com Operational
90 days ago
96.15 % uptime
Today
Auvik TrafficInsights Operational
90 days ago
96.12 % uptime
Today
Auvik Website (www.auvik.com) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Oct 2, 2022

No incidents reported today.

Oct 1, 2022
Out-of-band Maintenance - Auvik Collector
Completed - The scheduled maintenance has been completed.
Oct 1, 09:02 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 1, 08:02 EDT
Scheduled - We are upgrading the Auvik collectors. This action will take about an hour to full complete. You collector will reboot during this time. There may be interruptions to your network monitoring.

If you have any questions, please contact support@auvik.com.
Oct 1, 08:01 EDT
Sep 30, 2022
Sep 29, 2022
Sep 28, 2022
Sep 27, 2022
Sep 26, 2022
Sep 25, 2022

No incidents reported.

Sep 24, 2022
Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Sep 24, 09:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 07:01 EDT
Scheduled - We will be upgrading the Auvik cloud and your Auvik collectors. The session will take about two hours. During this time, you may not be able to log into Auvik. There may also be interruptions to your network monitoring.

If you have any questions, please contact support@auvik.com.
Sep 22, 11:09 EDT
Sep 23, 2022

No incidents reported.

Sep 22, 2022

No incidents reported.

Sep 21, 2022

No incidents reported.

Sep 20, 2022

No incidents reported.

Sep 19, 2022

No incidents reported.

Sep 18, 2022

No incidents reported.

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