Postmortem -
Read details
Feb 10, 10:34 EST
Resolved -
Affected Services: Discovery Consolidation
Cluster(s): US6
Description:
The issue affecting Discovery Consolidation has been fully resolved. Normal service has been restored, and all systems are now operating as expected.
Impact:
Users should no longer experience any issues related to this incident.
Next Steps:
We are preparing a detailed Root Cause Analysis (RCA) report to provide further insights into the incident and preventive measures. Thank you for your patience, and we apologize for any inconvenience caused.
Feb 3, 16:56 EST
Monitoring -
Affected Services: Discovery Consolidation
Cluster(s): US6
Description:
Our team has implemented a fix for the issue affecting the consolidation of devices, and the performance consolidation of devices is returning to normal. We are monitoring the situation to ensure stability and confirm that the service remains fully functional.
Impact:
Service is returning to normal; however, we continue monitoring for irregularities.
Services Alerting was not impacted.
Next Steps:
We will provide a final update once we confirm the issue is fully resolved.
Thank you for your patience, and we apologize for any inconvenience caused.
Feb 3, 15:42 EST
Identified -
Affected Services: Discovery Consolidation
Cluster(s): US6
Description:
Our team has identified the root cause of the degraded performance affecting new device discovery consolidation.
Cluster(s): US6. We are currently investigating a solution to restore normal service levels.
Impact:
While we work on the resolution, users will continue to experience device discovery and consolidation.
Services: Alerting is not impacted.
Next Steps:
Our team is actively working to resolve the issue and will provide updates as progress is made or within the next hour
Thank you for your patience as we work to restore full functionality.
Feb 3, 15:31 EST
Update -
Affected Services: Discovery Consolidation
Cluster(s): US6
Description:
We are currently experiencing degraded performance with the consolidation of devices. Our team is still actively investigating the root cause and working to resolve the issue as quickly as possible.
Impact:
Users may experience issues with new device discovery and consolidation.
Services: Alerting is not impacted.
Next Steps:
We will provide updates as more information becomes available or by 20:30 UTC.
Thank you for your patience as we work to restore full functionality.
Feb 3, 14:42 EST
Investigating -
Affected Services: Discovery Consolidation
Cluster(s): US6
Description:
We are currently experiencing degraded performance with the consolidation of devices. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible.
Impact:
Users may experience issues with new device discovery and consolidation.
Services: Alerting is not impacted.
Next Steps:
We will provide updates as more information becomes available or by 19:30 UTC.
Thank you for your patience as we work to restore full functionality.
Feb 3, 14:23 EST