Postmortem -
Read details
Apr 17, 11:58 EDT
Resolved -
Affected Services: Site availability
Cluster(s): US4
Description:
The issue affecting site availability has been fully resolved. Regular service has been restored, and all systems are now operating as expected.
Impact:
Users should no longer experience issues related to this incident except for select clients we have communicated with.
Next Steps:
We are preparing a detailed Root Cause Analysis (RCA) report to provide further insights into the incident and preventive measures. Thank you for your patience, and we apologize for any inconvenience caused.
Apr 14, 22:25 EDT
Update -
Affected Services: Site availability
Cluster(s): US4
Description:
Our team has implemented a fix for the issue affecting site connectivity on the US4 cluster. We are waiting for the rest of the sites to be available online. We monitor the situation to ensure stability and confirm that the service remains fully functional.
Impact:
Services should operate normally, except for the remaining sites, which we continue working to make fully available.
Services: None of the other clusters and services are affected..
Next Steps:
We will provide a final update once all issues are resolved.
Thank you for your patience, and we apologize for any inconvenience caused.
Apr 14, 21:40 EDT
Update -
Affected Services: Site availability
Cluster(s): US4
Description:
Our team has implemented a fix for the issue affecting site connectivity on the US4 cluster. We are waiting for the rest of the sites to be available online. We monitor the situation to ensure stability and confirm that the service remains fully functional.
Impact:
Services should operate normally, except for the remaining sites, which we are continuing to work to make fully available.
Services: None of the other clusters and services are affected..
Next Steps:
We will provide a final update once all issues are resolved.
Thank you for your patience, and we apologize for any inconvenience caused.
Apr 14, 20:39 EDT
Monitoring -
Affected Services: Site availability
Cluster(s): US4
Description:
Our team has implemented a fix for the issue affecting site connectivity on the US4 cluster. We are waiting for the rest of the sites to be available online. We monitor the situation to ensure stability and confirm that the service remains fully functional.
Impact:
Services should be operating normally, except for the remaining site, which we are waiting for to become fully available.
Services: None of the other clusters and services are affected..
Next Steps:
We will provide a final update once all issues are resolved.
Thank you for your patience, and we apologize for any inconvenience caused.
Apr 14, 19:40 EDT
Identified -
Affected Services: Site availability
Cluster(s): US4
Description:
Our team has identified the root cause of the degraded performance affecting client site availability in the US4 cluster. We are currently investigating a solution to restore normal service levels.
Impact:
While we work on the resolution, users may experience connectivity issues as sites become available again.
Services: None of the other clusters and services are affected.
Next Steps:
Our team is actively working to resolve the issue and will provide updates as progress is made or by 23:00 UTC
Thank you for your patience as we work to restore full functionality.
Apr 14, 18:55 EDT
Investigating -
Affected Services: Site availability
Cluster(s): US4
Description:
We are currently experiencing degraded performance with sites running on the US4 cluster. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible.
Impact:
Users may experience connectivity issues with their tenants.
Services: None of the other clusters and services are affected.
Next Steps:
We will provide updates as more information becomes available or within the next hour.
Thank you for your patience as we work to restore full functionality.
Apr 14, 18:25 EDT
