The source of the disruption has been resolved. Services have been fully restored.
A Root Cause Analysis (RCA) will follow after a full review has been completed.
Posted Oct 26, 2024 - 13:57 EDT
Update
We are continuing to monitor the system as tenants are becoming available. We estimate that all tenants will be fully operational within the hour and will provide an update accordingly.
Posted Oct 26, 2024 - 13:23 EDT
Monitoring
The system has been restarted and services are coming back online. Tenants are beginning to start and become available at this time. We are monitoring the system and will provide an update in 30 minutes.
Posted Oct 26, 2024 - 12:50 EDT
Identified
We’ve identified the source of the service disruption with maps and other UI elements. We will be restarting the system to recover from this incident.
Posted Oct 26, 2024 - 11:32 EDT
Investigating
We’re experiencing disruption with network topology and select UI data not populating in the Auvik UI. Some data may be unavailable. We will continue to provide updates as they become available.