Clients on US4 cluster are experiencing 500 Errors

Incident Report for Auvik Networks Inc.

Resolved

The incident has been fully resolved, and all services are operating normally.

Customers should no longer experience any related issues. If you continue to experience problems, please don't hesitate to contact Auvik Support.

We will provide a Root Cause Analysis (RCA) once it is available.

Posted Oct 15, 2025 - 13:33 EDT

Monitoring

We have applied changes to address the issues. Services appear to be operating normally, and we are monitoring closely for stability.

Impact:
Services should be operating normally; however, if you continue to encounter problems, please report them to Auvik Support.

Next Steps:
A final update will be posted once we confirm the resolution.

Posted Oct 15, 2025 - 13:22 EDT

Identified

Our team has identified a suspected cause of the HTTP 500 site access issue and is taking steps to remediate it.

Impact:
Customers should now be able to access their sites without encountering an HTTP 500 error.

Maps and site inventories are not rendering correctly in the UI.

The following services are not affected: Monitoring and Alerting.

Please report any related issues to Auvik Support so we can track and assist further.

Next Steps:
We are applying mitigation measures and will provide updates on progress.

Posted Oct 15, 2025 - 13:04 EDT

Update

We are continuing to investigate HTTP 500 errors affecting access to clients on the US4 cluster.

Impact:
Customers will experience access issues to their tenants.
Alerts and monitoring are not affected.
The other clusters are not affected.

Next Steps:
Our team is working to identify contributing factors. Updates will follow as more information becomes available.

Posted Oct 15, 2025 - 12:39 EDT

Investigating

We are currently investigating reports of 500 errors affecting access to clients on the US4 cluster.

Impact:
Customers may experience access issues to their tenants.
Alerts and monitoring are not affected
The other clusters are not affected.

Next Steps:
Our team is working to identify contributing factors. Updates will follow as more information becomes available.

Posted Oct 15, 2025 - 11:22 EDT

This incident affected: Network Mgmt (us4.my.auvik.com).