The performance issue has been fully resolved, and normal operations have resumed. All systems are functioning as expected.
Impact: Users should no longer experience any performance-related issues. If you are still experiencing issues, please do not hesitate to reach out to the support team and update your ticket or report any problems you haven't reported yet.
Service has been fully restored. We apologize for the performance issues with your services. We thank you for your understanding. If you continue to experience issues, please contact our support team.
Posted Aug 20, 2025 - 10:09 EDT
Investigating
Affected Services: Site slowness Cluster(s): EU2
We are investigating reports of degraded performance. Our team is working diligently to identify the root cause and restore optimal performance.
Impact: While we address the situation, users may experience slow site loading.
Services monitoring and alerting are not impacted.
Next Steps: We will provide updates as we learn more.
We appreciate your patience as we work to resolve this issue.
Posted Aug 20, 2025 - 09:50 EDT
This incident affected: Network Mgmt (eu2.my.auvik.com).